Return & Refund Policy

Replacement Guarantee

We offer a 15-day replacement guarantee from the date of delivery, under the following conditions:

Report any damage or defect within 48 hours of delivery
Failure to report within this window may result in the claim being rejected
Replacement may be the same product or an alternate product of equal value

Replacement Conditions

Valid only for manufacturing defects or damage during transit
Not valid for normal wear and tear, or damage caused by misuse
Customer must contact support within 48 hours of delivery
No replacement if the item has already been replaced once
Wrong product delivered is eligible for replacement

For damaged items, customers must provide 3–4 clear images of the product and packaging. Once verified, a pickup will be arranged within 48 hours.

Return Guidelines

Items must be returned in original condition, with all original accessories, tags, and packaging
Refunds are processed only after the returned product has been received and inspected
Returns must be sent back via India Post unless otherwise instructed by our support team
Reasonable shipping cost for the return is reimbursed after the return is approved

Returns will not be processed if items or accessories are missing, or if the product has been damaged by the customer.

Refund Process

Once we receive and verify your returned item, a refund is issued to your original payment method (for prepaid orders) or to your provided bank account (for Cash on Delivery orders).

Refunds are typically initiated within 48 hours of the returned item passing inspection, and may take 5–7 business days to reflect depending on your bank or payment provider.

Order Changes & Cancellation

Orders can be modified (quantity, item, address) only before the order is dispatched
No changes can be made once the order has been shipped
GYANSTOCK reserves the right to cancel any order in case of suspected fraud, suspicious activity, or pricing/inventory errors, without liability

Need Help?

To start a return, report a damaged item, or ask about a refund, please reach out to our support team through the Contact Us section of the app with your order ID and, if applicable, photos of the item.