Terms & Conditions

Pricing

We aim to ensure that prices of all products are accurate. However, errors may occur due to technical issues, typographical mistakes, or incorrect information.

GYANSTOCK reserves the right to cancel any order without liability in such cases. Any additional charges will be notified in the app.

No product will be sold above its MRP (Maximum Retail Price).

Shipping & Handling

We use reliable carriers to deliver products safely.
Orders are verified before shipping to ensure accuracy.
COD/Express charges depend on weight and destination.
Delivery begins within 2 working days after order confirmation.

Replacement Policy

We offer a 15-day replacement guarantee under certain conditions:

Report damage/defect within 48 hours of delivery
Failure to report may result in rejection
Replacement may be same or alternate product

Replacement Conditions

Valid only for manufacturing defects or transit damage
Not valid for normal wear, tear, or misuse
Contact support within 48 hours
No replacement if item already replaced once
Wrong product delivery is eligible

For damaged items, customers must provide 3–4 images. Pickup will be arranged after verification within 48 hours.

Language / Edition Selection Policy:

Before completing a prepaid order, customers are required to carefully verify the book title, language/medium, edition, author and other product details shown on the product and checkout pages. By placing and paying for the order, the customer confirms that the selected product details are correct.
If the product delivered matches the language/medium and edition selected in the confirmed order, a return or replacement request based solely on the customer later preferring or requiring a different language/medium will not be treated as a seller-side error.
However, if GYANSTOCK dispatches a language, edition, or product different from what was confirmed in the order, the customer will be eligible for resolution under the applicable Return/Replacement Policy.

Return Guidelines

Return items in original condition with all accessories
Refund processed after product inspection
Returns must be sent via India Post
Shipping cost reimbursed after approval

Note: Return will not be processed if items or accessories are missing or damaged by the customer.

Change & Cancellation

Orders can be modified before dispatch only
No changes allowed after dispatch
Orders may be cancelled in case of fraud or suspicious activity

Reviews

Users may post reviews and comments as long as content is not illegal, obscene, or misleading.

No fake email usage
No spam, political content, or business solicitation

GYANSTOCK reserves the right to remove or edit content.

Refer & Earn

Refer friends and earn up to ₹250 on their first purchase. Cashback is redeemable on Android, iOS, and Web platforms.

Gold Coins Program

Shop ₹500 → Earn 10 Coins
Max 50 coins redeemable per order
Coins credited after return period ends

Modification & Severability

We reserve the right to modify terms anytime. If any condition is invalid, others remain enforceable.

Law & Jurisdiction

These terms are governed by Indian law. Any disputes will fall under the jurisdiction of courts in New Delhi, India.